• Finance And Business 02.07.2019 Comments Off on Readings Account Planning Copy Workshop PDF F485b9788

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    : Readings in Account Planning (The Copy Workshop)

    ISBN : #1887229361 | Date : 2008-04-04

    Description :

    PDF-e0e3b | A compilation of some of the best thinking in the exciting and challenging field of account planning. Beginning with Stanley Pollit’s “How I Started Account Planning,” this great collection includes pieces from John Griffiths, Malcolm Gladwell, Merry Baskin, Paul Feldwick, John Heilleman, and many more…. Readings in Account Planning (The Copy Workshop)


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  • Finance And Business 02.07.2019 Comments Off on Tacit Knowledge Organizations Philippe Baumard PDF 8e8d99e67

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    by Philippe Baumard : Tacit Knowledge in Organizations

    ISBN : #076195337X | Date : 1999-09-13

    Description :

    PDF-c3154 | `Philippe Baumard has observed that strategic success seems to lie more in top managers′ ability to use tacit knowledge than in their gaining or updating explicit knowledge′ – William H Starbuck, New York University `This important new book effectively illustrates how, in conditions of ambiguity, managers `over-manage′, i.e. rely too much on explicit plans and interpretations. Here, Phil… Tacit Knowledge in Organizations


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  • Finance And Business 02.07.2019 Comments Off on Strategy Mapping Learning Organizations Scorecard PDF A7f33e322

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    Strategy Mapping for Learning Organizations: Building Agility into Your Balanced Scorecard PDF




    by Phil Jones : Strategy Mapping for Learning Organizations: Building Agility into Your Balanced Scorecard

    ISBN : #0566088118 | Date : 2016-03-22

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    PDF-0d928 | How can we ensure our strategy will succeed, especially in changing and uncertain times? The answer, as explained in Strategy Mapping for Learning Organizations, is to become a more responsive organization – one that captures its strategy in strategy maps, learns from that strategy and can adapt to deliver results. For anyone involved in managing strategy and performance, applying the powerful … Strategy Mapping for Learning Organizations: Building Agility into Your Balanced Scorecard


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  • Finance And Business 30.06.2019 Comments Off on Knowledge Management Organizational Technological Dimensions PDF 42cc15d1e

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    : Knowledge Management: Organizational and Technological Dimensions

    ISBN : #3790800813 | Date : 2005-04-06

    Description :

    PDF-ac13f | The importance and value of tracking and sharing the dispersed knowledge resources of contemporary organizations have received widespread rec- nition in recent years. It is widely believed that with the transition from the industrial to information-based economies, organizational knowledge has emerged as the single most critical resource at both macro- and mic- levels. A major challenge for most o… Knowledge Management: Organizational and Technological Dimensions


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  • Finance And Business 29.06.2019 Comments Off on Quantum Leap Managing Companies Economy PDF Eb5508cf3

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    Quantum Leap: Tools for Managing Companies in the New Economy PDF




    by J. Chaize : Quantum Leap: Tools for Managing Companies in the New Economy

    ISBN : #0333928989 | Date : 2000-09-27

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    PDF-010a2 | We are at present caught between two worlds. Globalisation, networking and new communications technology mean that traditionally oriented companies are being replaced by new, non-linear, ‘hypertext’ structures. However, for many these are still a mystery. Based on his extensive practical experience as CEO of a multinational industrial group, Jacques Chaize provides simple tools enabling all levels… Quantum Leap: Tools for Managing Companies in the New Economy


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  • Finance And Business 28.06.2019 Comments Off on Hidden Innovation Industry Creative Critical PDF Abe77f126

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    Hidden Innovation: Policy, Industry and the Creative Sector (Critical Media Studies) PDF




    by Stuart Cunningham : Hidden Innovation: Policy, Industry and the Creative Sector (Critical Media Studies)

    ISBN : #1498557201 | Date : 2017-03-31

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    PDF-bf5a9 | The term ‘two cultures’ was coined more than 50 years ago by scientist and novelist C.P. Snow to describe the divergence in the world views and methods of scientists and the creative sector. This divergence has meant that innovation systems and policies have focused for decades on science, engineering, technology and medicine and the industries that depend on them. The humanities, arts and soc… Hidden Innovation: Policy, Industry and the Creative Sector (Critical Media Studies)


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  • Finance And Business 26.06.2019 Comments Off on Design Attitude Kamil Michlewski PDF 6e2167e1a

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    by Kamil Michlewski : Design Attitude

    ISBN : #1472421183 | Date : 2015-03-19

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    PDF-32992 | Design Attitude is a book for those who want to scratch beneath the surface and explore the impact design and designers have in organisations. It offers an alternative view on the sources of success and competitive advantage of companies such as Apple, where design plays a leading role. It sheds light on the cultural dynamics within organisations, where professional designers have a significant pr… Design Attitude


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  • Finance And Business 25.06.2019 Comments Off on Loyal Life Unhappy Customers Seconds PDF F42e6202d

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    Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less PDF




    by John Tschohl : Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

    ISBN : #0963626884 | Date : 2005-09-01

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    PDF-a48b6 | Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack. Lo… Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less


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  • Finance And Business 25.06.2019 Comments Off on Implementing Corporate Social Responsibility Perspectives PDF 07b243373

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    Implementing Corporate Social Responsibility: Indian Perspectives PDF




    : Implementing Corporate Social Responsibility: Indian Perspectives

    ISBN : #8132216520 | Date : 2014-03-20

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    PDF-7c387 | This book is a compilation of Corporate Social Responsibility (CSR) theory and practices, with special reference to the Indian context. Over the last few decades, which have seen the onset of globalization, emergence of the industrial sector and an increased focus on community development, much attention has been focused on the role of corporations towards developing those societies where their op… Implementing Corporate Social Responsibility: Indian Perspectives


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  • Finance And Business 23.06.2019 Comments Off on Top Mind Content Influence Business PDF 852932e9c

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    Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You (Business Books) PDF




    by John Hall : Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You (Business Books)

    ISBN : #1260011925 | Date : 2017-04-20

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    PDF-46e7b | A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketingWhat do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By d… Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You (Business Books)


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  • Finance And Business 22.06.2019 Comments Off on Rethinking Knowledge Management Processes Information PDF 2c0ad7dc1

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    Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes (Information Science and Knowledge Management) PDF




    : Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes (Information Science and Knowledge Management)

    ISBN : #3540664246 | Date : 2007-07-31

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    PDF-8a2ed | This book readdresses fundamental issues in knowledge management, leading to a new area of study: knowledge processes. McInerney’s and Day’s superb authors from various disciplines offer new and exciting views on knowledge acquisition, generation, sharing and management in a post-industrial environment. Their contributions discuss problems of knowledge acquisition, handling, and learning from … Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes (Information Science and Knowledge Management)


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  • Finance And Business 20.06.2019 Comments Off on Hug Your Haters Complaints Customers PDF 3d9d19815

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    Hug Your Haters: How to Embrace Complaints and Keep Your Customers PDF




    by Jay Baer : Hug Your Haters: How to Embrace Complaints and Keep Your Customers

    ISBN : #1101980672 | Date : 2016-03-01

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    PDF-88318 | Haters are not your problem. . . . Ignoring them is.  Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.  The near-universal adoption of smartphones and social media has fundamentally altered the science of complaint… Hug Your Haters: How to Embrace Complaints and Keep Your Customers


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  • Finance And Business 19.06.2019 Comments Off on Strategic Organizational Diagnosis Design Organization PDF C872f8d1e

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    Strategic Organizational Diagnosis and Design: The Dynamics of Fit (Information and Organization Design Series) PDF




    by Richard M. Burton : Strategic Organizational Diagnosis and Design: The Dynamics of Fit (Information and Organization Design Series)

    ISBN : #1402076843 | Date : 2003-12-31

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    PDF-f823d | A unique set of complementary hands-on tools for learning about and applying a deeper and practical theory for diagnosis and design. This edition has been significantly updated and rewritten to make it easier to read. … Strategic Organizational Diagnosis and Design: The Dynamics of Fit (Information and Organization Design Series)


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  • Finance And Business 19.06.2019 Comments Off on Customer Service Internet Relationships Competitive PDF 6ba155729

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    Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition PDF




    by Jim Sterne : Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition

    ISBN : #0471382582 | Date : 2000-05-08

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    PDF-7b961 | A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally r… Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition


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  • Finance And Business 19.06.2019 Comments Off on Join Conversation Marketing Weary Consumers Partnership PDF 5afba3835

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    by Joseph Jaffe : Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership

    ISBN : #0470137320 | Date : 2007-10-19

    Description :

    PDF-ae720 | With the continued fragmentation of the media and proliferation of media options, the balance of power has shifted from the marketer to the individual. In Join the Conversation, Jaffe discusses the changing role of the consumer and how marketers must adapt by joining the rich, deep and meaningful conversation already in progress. This book reveals what marketers must do to become a welcome and inv… Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership


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